Q. Do you have a size chart?
A. Yes, for our T-Shirts - here it is:
Q. Do you have washing instructions for T-Shirts/Clothing?
A. All our garments comply with the general performance standards in the clothing retail industry. Some shrinkage and twisting may occur after washing but will stay within the acceptable limits for dimensional stability performance. To minimize shrinking and twisting, it is recommended that the wash temperature does not exceed 40C in a standard or delicate washing cycle, and the garments are reshaped before drying on a line or flat. Hot washes and tumble drying is likely to affect the dimensional stability of the garments and may also cause fading of colour. For the sake of protecting the environment, we say: wash at 30C or below, do not tumble dry, line dry and only iron when necessary.
Q. Why is my order taking so long?
A. When ordering any item from us; please thoroughly check the product description. There will always be an estimated dispatch time included for your reference. Our items are generally released on a pre-order basis. Following a release, we are often inundated with emails asking where an item is - this infomation is readily availabe on the very webpage where you made your original purchase. Time spent replying to these emails is time lost on getting orders packed and sent. News of any delays to dispatch times will be posted on our Twitter page.
Q. What postal service is used?
A. All of our orders are sent using Royal Mail services. We retain proof of postage for every parcel we send. We are NOT liable for items after we have posted them. In the unlikely event that your order does not arrive please email us via the contact form and we will advise. Please note at this point we will contact Royal Mail to begin a complaints procedure and will only reissue/refund after we have their confirmation. As many of our items sell out quickly a refund may be the only option available at this point.
Q. Do you do customised items?
A. On request, yes! However, custom items are non-refundable. Please use our contact form to get in touch.
Q. A product I want is sold out, is there any way I can get it?
A. In short, no. We pride ourselves on producing limited edition goods. Whilst some will sit there a while, others will sell out instantly. We recommend you keep in the loop with upcoming releases via our Twitter and Instagram accounts and should something take your fancy you're advised to act quick once the release date/time arrives.
Q. What is your returns policy?
A. We stock a variety of goods and, whilst some are in stock and ready for immediate dispatch, the majority are made to order and therefore don't go in to production until after the order is placed. This means the garment(s) are bespoke to you/your order. We are more than happy to answer questions you may have on the products before you purchase. If you are unhappy with a product, let us know and we will do our best to amend the issue depending on the circumstances, normally by way of a credit note. If you have received a faulty item (it happens) you should make contact with us via the website contact form within 14 days of receiving the goods.
In any case, you must contact us via the website contact form within 14 days of receiving the goods to initiate any return. If contact is made after 14 days you are not eligable to make a return. All items are to be returned in original condition, unworn, unwashed, and complete with original packaging. The original postage fee is non-refundable and Returns postage must be covered by the customer.
Q. I need to change my order, who can help with this?
A. If you want to edit or cancel your order, please notify us as soon as possible via our contact form. Once your order has been made/shipped we are unable to make any amendments.
Q. Do you offer discount codes?
Q. How do I find out about the release date of an item?
Q. Can you reserve items?
Q. Is it safe to order online?
A. Yes, very. All payments are handled by PayPal.
Q. Which credit cards do you accept?
A. We accept all major credit and debit cards via PayPal.