FAQ

Let us put you in the picture...

Shoreham St. Magnifique was created, is maintained and managed in its entirety by one man. That involves marketing, website development/maintenance, social media management, product development, stock management, product photography, logistics and much, much more. All whilst trying to continually keep providing new designs, ideas and products. There is no shame in saying that it can get a little overwhelming at times.

Please do consider all of the above both before and after you submit an order.

After making a purchase:

You will receive an email from us confirming that we have received your order. Customers are advised to allow 10 working days for orders to be delivered. Sometimes orders can arrive sooner but, during busy periods, they can take a little longer. When ordering any item from us; please thoroughly check the product description where you should find an estimated dispatch time included for your reference. Should you be unable to locate this infomation then please allow the standard 10 working days before contacting us.

The majority of our products are made-to-order and sometimes delivery can be affected by things out of our control, such as supplier stock levels. Some of our items are released on a pre-order basis - these products obviously take a little longer and details will be included within the product description.

After you have made a purchase please sit tight - your patience is hugely appreciated. Whilst customer service is of great importance to us; time spent replying to emails is time lost on manufacturing products/preparing orders for dispatch. With this is mind, please thoroughly check the product description and be conscious that your patience is greatly appreciated. News of any product-specific delays will be posted on our Twitter page.


Q. Do you have a size chart?

A. Yes, 99% of our T-Shirts are as per the below size chart. Measurements are normally always included within specific product descriptions on our website - please do not hesitate to contact us if you require further info.


Q. Do you have washing instructions for T-Shirts/Clothing?

A. All our garments comply with the general performance standards in the clothing retail industry. Some shrinkage and twisting may occur after washing but will stay within the acceptable limits for dimensional stability performance. To minimize shrinking and twisting, it is recommended that the wash temperature does not exceed 40C in a standard or delicate washing cycle, and the garments are reshaped before drying on a line or flat. Hot washes and tumble drying is likely to affect the dimensional stability of the garments and may also cause fading of colour. For the sake of protecting the environment, we say: wash at 30C or below, do not tumble dry, line dry and only iron when necessary (but never directly over any design/motif).


Q. What postal service is used?

A. All of our orders are sent using Royal Mail services. We retain proof of postage for every parcel we send. We are NOT liable for items after we have posted them. In the unlikely event that your order does not arrive please email us via the contact form and we will advise. Please note at this point we will contact Royal Mail to begin a complaints procedure and will only reissue/refund after we have their confirmation. As many of our items sell out quickly a refund may be the only option available at this point.


Q. Do you do customised items?

A. On request (and when time allows), yes! However, custom items are non-refundable. Please use our contact form to get in touch.


Q. A product I want is sold out, is there any way I can get it?

A. In short, no. We pride ourselves on producing limited edition goods. Whilst some will sit there a while, others will sell out instantly. We recommend you keep in the loop with upcoming releases via our Twitter and Instagram accounts and should something take your fancy you're advised to act quick once the release date/time arrives.


Q. What is your returns policy?

A. We stock a variety of goods and, whilst some are in stock and ready for immediate dispatch, the majority are made to order and therefore don't go in to production until after the order is placed. This means the garment(s) are bespoke to you/your order and is non-refundable. We are more than happy to answer questions you may have on the products before you purchase. If you are unhappy with a product, let us know and we will do our best to amend the issue depending on the circumstances, normally by way of a credit note. If you have received a faulty item (it happens) you should make contact with us via the website contact form within 14 days of receiving the goods.

RETURNS POLICY:

In any case, you must contact us via the website contact form within 14 days of receiving the goods to initiate any return. If contact is made after 14 days you are not eligable to make a return. All items are to be returned in original condition, unworn, unwashed, and complete with original packaging. The original postage fee is non-refundable and Returns postage must be covered by the customer.


Q. I need to change my order, who can help with this?

A. If you want to edit or cancel your order, please notify us as soon as possible via our contact form. Once your order has been made/shipped we are unable to make any amendments.


Q. What are PayPal service fees?

A. Paypal charge us a service fee for each transaction and this remains the case for transactions that are refunded. Any order cancellation granted by us are subject to a cancellation fee charged by us that mirrors PayPal's service fee. To be clear, we don’t keep the fee amount; it is simply used to cover the cost of the original PayPal service fee.


Q. Do you offer discount codes?

A. We do! We regularly send out discount codes, competitions and special offers to followers of our Twitter and Instagram accounts.


Q. How do I find out about the release date of an item?

A. Our Twitter and Instagram accounts are dedicated to forthcoming products with the most accurate dates we can provide. Naturally, they are subject to change, but it serves as a good guide.


Q. Can you reserve items?

A. No. New products go on sale at the times advertised through our Twitter and Instagram accounts.


Q. Is it safe to order online?

A. Yes, very. All payments are handled by PayPal.


Q. Which credit cards do you accept?

A. We accept all major credit and debit cards via PayPal.